| Name: | Dick Ambrose |
| Club Name: | Buybetter, Inc. |
| Location: | San Juan Capistrano, CA |
| Phone Number: | N/A |
| Email Address: | rca@buybetter.com |
| Trust Building Method #1: | N/A |
| Trust Building Method #2: | N/A |
| Trust Building Method #3: | N/A |
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American Health Clubs Connect
| Name: | Robert Baum |
| Club Name: | Healthtrax Fitness |
| Location: | Garden City, NY |
| Phone Number: | (516) 741-1057 |
| Email Address: | rbl153@hotmail.com |
| Trust Building Method #1: | N/A |
| Trust Building Method #2: | N/A |
| Trust Building Method #3: | N/A |
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| Name: | Jim Benson |
| Club Name: | Energy Fitness LLC |
| Location: | Fort Worth, TX |
| Phone Number: | (817) 348-9988 |
| Email Address: | jbenson@energyfitnesstx.com |
| Trust Building Method #1: | Try Before You Buy - 7 day pass, free orientation and training. |
| Trust Building Method #2: | Launching a 10-day Money-back Gaurantee. |
| Trust Building Method #3: | Clearly Defined Rules, Policies and Regs with no-fine print. |
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| Name: | Art Berg |
| Club Name: | Cuts Fitness |
| Location: | Allison Park, PA |
| Phone Number: | (412) 487-3735 |
| Email Address: | art@30minutegym.com |
| Trust Building Method #1: | Free trial membership with no money and no obligation. |
| Trust Building Method #2: | Monthly memberships which can be canceled without penalty or questions. |
| Trust Building Method #3: | No extra charges for exercise training or advice to help you achieve your fitness goals. |
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| Name: | Kim Brehm |
| Club Name: | The Fitness Studio |
| Location: | Eastport, NY |
| Phone Number: | (631) 325-2955 |
| Email Address: | fitnessstudio@aol.com |
| Trust Building Method #1: | N/A |
| Trust Building Method #2: | N/A |
| Trust Building Method #3: | N/A |
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| Name: | Paul David |
| Club Name: | Menifee Valley Athletic Club and Day Spa |
| Location: | Menifee, CA |
| Phone Number: | (951) 246-3530 |
| Email Address: | pauld@mvacelite.com |
| Trust Building Method #1: | We print our rates; instead of writing the "special" of the month on a blank piece of paper. |
| Trust Building Method #2: | Our goal is to keep exercise Fun and Motivating. We promise to add one new program, product, and/or service a month. |
| Trust Building Method #3: | We have available a Weekly Educational Handout on Nutrition and/or Fitness, available to all. Be Educated about your Health. |
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| Name: | Aleta Gibson |
| Club Name: | Healthworks Fitness, LLC |
| Location: | Silverdale, WA |
| Phone Number: | (360) 471-6931 |
| Email Address: | aletagibson@comcast.net |
| Trust Building Method #1: | Free memberships to teens in the summer. |
| Trust Building Method #2: | Owner participation in community events to provide free information to help them live their best life. |
| Trust Building Method #3: | Very visible and effective weight loss program. |
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| Name: | George Grove |
| Club Name: | Precision Fitness Center |
| Location: | Somerset, PA |
| Phone Number: | (814) 443-3230 |
| Email Address: | george@myprecisionfitness.com |
| Trust Building Method #1: | Be active in the community by attending local festivals and writing a health column in local newspaper. |
| Trust Building Method #2: | 10-day money back guarentee with no questions asked. |
| Trust Building Method #3: | Trying to learn every members name and greet them with a hellow each time they visit and a friendly good bye as they leave for the day. |
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| Name: | Ann Hood |
| Club Name: | Global WellCare |
| Location: | Lake Kiowa, TX |
| Phone Number: | (214) 886-1113 |
| Email Address: | drann@drannandbob.com |
| Trust Building Method #1: | N/A |
| Trust Building Method #2: | N/A |
| Trust Building Method #3: | N/A |
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| Name: | Nick Kentrolis |
| Club Name: | The Crest Fitness Clubs |
| Location: | Wilmington, NC |
| Phone Number: | (910) 509-3044 |
| Email Address: | nick@crestfitness.com |
| Trust Building Method #1: | N/A |
| Trust Building Method #2: | N/A |
| Trust Building Method #3: | N/A |
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| Name: | Roberta Kruse Fordham |
| Club Name: | Sports Fitness & Fun |
| Location: | Florida, NY |
| Phone Number: | (845) 651-1000 |
| Email Address: | rfordham@sportsfitnessfun.com |
| Trust Building Method #1: | As part of our club culture, my team and I do our very best to stop and talk to as many members as possible. Greet them, get to know them, what brought them to our facility and try to help w/ goals. Emphasizing that we do care about our clients. |
| Trust Building Method #2: | As General Manager, I participate in the local Chamber of Commerce, Lions Club & Rotary Club in charity events, networking events, etc... I bring team members as well. Building relationships in the community. |
| Trust Building Method #3: | My team and I hand write notes to our clients and prospects. We personalize each note according to the client and circumstance. Letting them know that our staff is concerned/thinking about them even when they are not at our facility. |
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| Name: | Greg Lappin |
| Club Name: | Rochester Athletic Club |
| Location: | Rochester, MN |
| Phone Number: | (507) 287-9305 |
| Email Address: | glappin@rochesterathleticclub.com |
| Trust Building Method #1: | Follow through on what you promised to do. |
| Trust Building Method #2: | Be consistent with your behaviors over time. |
| Trust Building Method #3: | Clearly define and then live values of integrity, honesty, and caring for your people. |
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| Name: | Jamie Macdonald |
| Club Name: | JCC MetroWest |
| Location: | West Orange, NJ |
| Phone Number: | (646) 483-1595 |
| Email Address: | jmacdonald@jccmetrowest.org |
| Trust Building Method #1: | Members can cancel with only 30 days notice... they have control. |
| Trust Building Method #2: | Our points program rewards members for visiting more, not less. |
| Trust Building Method #3: | We allow members to freeze for up to 3 months - for no particular reason. |
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| Name: | Bill McBride |
| Club Name: | Club One, Inc. |
| Location: | San Francisco, CA |
| Phone Number: | (415) 288-1038 |
| Email Address: | Bill.McBride@clubone.com |
| Trust Building Method #1: | N/A |
| Trust Building Method #2: | N/A |
| Trust Building Method #3: | N/A |
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| Name: | Michael Rowell |
| Club Name: | East Shore Athletic Club |
| Location: | North Charleston, SC |
| Phone Number: | (843) 767-1060 |
| Email Address: | mikeeastshore@yahoo.com |
| Trust Building Method #1: | N/A |
| Trust Building Method #2: | N/A |
| Trust Building Method #3: | N/A |
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| Name: | Kelly Sweeney |
| Club Name: | ABC Financial |
| Location: | Atlanta, GA |
| Phone Number: | (501) 256-3895 |
| Email Address: | kellys@abcfinancial.com |
| Trust Building Method #1: | N/A |
| Trust Building Method #2: | N/A |
| Trust Building Method #3: | N/A |
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| Name: | Joe Tewell |
| Club Name: | Lakeside Fitness and Tanning |
| Location: | Pleasanthill, IA |
| Phone Number: | (515) 265-2399 |
| Email Address: | joelakeside@hotmail.com |
| Trust Building Method #1: | Contact my competitors and join in the club trust alliance. |
| Trust Building Method #2: | Get involved in community events. |
| Trust Building Method #3: | Review my clubs operations. May need to make changes. |
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| Name: | Dean Wallace |
| Club Name: | AllStar Fitness |
| Location: | Portland, OR |
| Phone Number: | (503) 294-3366 |
| Email Address: | dwallace@allstarfitness.com |
| Trust Building Method #1: | Open on time/close on time; keep equipment and facilities well maintained and clean...deliver exceptional customer service through friendly and professional staff. |
| Trust Building Method #2: | Get better each month... not just by! Prove through actions not words that something was added or improved... track and report. |
| Trust Building Method #3: | Show through obvious actions and time that you are a vital partner in your community by giving back, by supporting and taking part in various community groups and activities. |
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